Delivery Information at Zeleni Sokovi Nemet Company

Local Delivery

For our dear customers from Subotica and surrounding areas, we offer local delivery at a price of 400 RSD. Delivery is performed twice a week, on Tuesdays and Fridays.

Free Delivery

  • Naručivanje Tableta: Ako naručite tablete u vrednosti od 10.000 RSD ili više, ostvarujete pravo na besplatnu dostavu.
  • Zaleđeni Proizvodi: Pri narudžbi 10 komada zaleđenih proizvoda, dobija se gratis 1 kutija liofilizovanog soka od spelte (tablete).

Frozen Products Delivery

Due to the specificity of frozen products, delivery is additionally charged:

  • Bex Dostava:
    • Redovna cena: približno 600 RSD.
    • Ukoliko je uplata izvršena unapred na račun, dostava je 180 RSD jeftinija.
  • Smrznuti Paketi:
    • Mala ambalaža (2 proizvoda) – cena sa dostavom iznosi 1190 RSD.
    • Velika ambalaža (4 proizvoda) – cena sa dostavom iznosi 1390 RSD.

Ordering in Larger Quantities

All customers who order frozen products in larger quantities make payment in advance.

VIP Membership

VIP members pay the regular delivery price.

Delivery to Vojvodina and Belgrade

If our company performs delivery within Vojvodina and Belgrade, the delivery price is 790 RSD.

DELIVERY AND QUALITY GUARANTEE

We believe in our products, and more importantly, our satisfied customers believe in them too. We guarantee the safety and quality of each of our products.



Cene sa PDV-om

All prices listed on the website are valid on the day of ordering and include VAT. All prices are given in dinars. Upon completing your order on the website, you will receive an email order confirmation. This email contains your information that you provided when placing the order.

Plaćanje

a) Cash on delivery payment

If you choose cash on delivery payment when confirming your order, you will pay for the selected products in cash upon pickup. Cash on delivery payment is possible exclusively on the territory of Serbia.

b) Credit card payment

Direct online payment with credit cards such as DinaCard, VISA and MasterCard/Maestro is currently not in function. Thank you for your understanding.

Dostava

Delivery on the territory of Serbia is performed directly through the courier service of Zeleni Sokovi Nemet Doo company. Due to the sensitivity of products and the required method of transport, Zeleni Sokovi Nemet Doo is the only competent company for delivery and products cannot be delivered by other courier services and Post Express due to the lack of guarantee that products will be delivered in frozen state. Delivery is carried out by zones and each zone has its minimum order value from which delivery is free. The courier service reserves the right to change the price list of its services and minimum order values.

Delivery is not performed on Sundays and during national holidays, unless the parties have agreed otherwise. Any extraordinary delivery outside the scheduled days is performed with a fee. After receiving your order, you will receive an automatic message to the email address you provided. If we need additional information, we will contact you at the phone number you provided.

All frozen products arrive adequately packaged in transport packaging.

2. ODUSTANAK OD UGOVORA

According to the Consumer Protection Law (Official Gazette of RS, No. 62/2014), purchasing through our online sales website is considered distance selling.

The law for distance selling establishes the customer’s right to withdraw from the contract within 14 days from the day the product was delivered to their possession, or to the possession of a person designated by the customer who is not the carrier. When withdrawing, the customer does not have to state the reasons for withdrawal.

For frozen products, for personalized products (for example, personalized nutrition plan), different rules apply: after taking possession of them, one cannot withdraw from the purchase. Frozen products are very sensitive and after delivery we have no insight into how they are stored and kept by the customer, so we are not able to take them back. There are special cases, for that see point 3. PRODUCT COMPLAINTS.

For products that can be returned within 14 days, contact us and we will send instructions on how to return the goods. According to the Consumer Protection Law, the customer bears the costs of returning products.

The customer is obliged to return the product without delay, and at the latest within 14 days from the day they sent the withdrawal form. After the expiration of 14 days from the day they sent the withdrawal, the product can no longer be returned.

It is possible to return only products that are unused, undamaged and in unopened and original packaging, with the original receipt.

Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for defects or damage to products that result from inadequate handling of the product, i.e., the customer is exclusively responsible for the reduced value of the product that occurs as a consequence of handling goods in a way that is not adequate, or exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that defects or damage to the product occurred due to the customer’s fault, the price refund will be refused and the product will be returned to them at their expense.

The price is refunded to the customer upon receipt of the product, and after it is determined that the product is undamaged and correct, by transfer to the customer’s bank account.

3. REKLAMACIJA PROIZVODA

Based on the Consumer Protection Law, “Official Gazette of RS” No. 62/2014, the company ZELENI SOKOVI NEMET DOO PALIĆ, on 08.11.2021, adopts the following:

PRAVILNIK O REKLAMACIJI                                                         

The consumer has the right to file a complaint (claim) at the ZELENI SOKOVI NEMET DOO PALIĆ sales facility, or through the online complaint form.

The consumer can exercise the right to file a complaint exclusively with an attached receipt (invoice) for the purchased product. The seller is obliged to respond to the consumer’s filed complaint in writing or electronically within eight days from the day of receiving the complaint. The deadline for execution is 15 days from the day of filing the complaint.

Article 1.

For products that require special treatment during transport (e.g., frozen products), if they are delivered in a suspicious state that they have thawed (i.e., soft wet box, soft content when pressed), the customer has the right and should not accept the goods from the delivery person or request a replacement. After uncontrolled acceptance, there is no right to file a complaint, because we have no insight into how they are stored and kept by the customer, so we are not able to accept the complaint.

Article 2.

For personalized products (nutrition plan, diet, etc. that is calculated and composed for each person separately and individually), the customer has the right to file a complaint at the ZELENI SOKOVI NEMET DOO PALIĆ sales facility, or through the online complaint form.

Article 3.

For all other products in case of packaging damage, in case of accidental product replacement, etc. The customer has the right not to accept the product. If they unconsciously accept such a product, they have the right to file a complaint at the ZELENI SOKOVI NEMET DOO PALIĆ sales facility, or through the online complaint form.

Article 4.

The authorized person for resolving complaints is the person authorized by the company director.